Change Location × Christchurch, New Zealand

    Recent Locations

      ITIL Combined Foundation And Practitioner 6 Days Virtual Live Training in Christchurch in Christchurch


      • ITIL Combined Foundation And Practitioner 6 Days Virtual Live Training in Christchurch Photo #1
      1 of 1
      November 18, 2019

      Monday   9:00 AM

      Performers:
      • No Performers Listed
      EVENT DETAILS
      ITIL Combined Foundation And Practitioner 6 Days Virtual Live Training in Christchurch

      Course Description : The exciting combination of ITIL Foundation and ITIL Practitioner is a complete package for Learning and adopting the core disciplines of the ITIL Best Practice. Both Courses are case-study driven and facilitate strong comprehension of the concepts. During this 6 day Course, individuals, teams, and organizations learn about the five core disciplines of ITIL: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. The five disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value, improving ROI, and enabling IT to meet specific operational needs. Consequently, the disciplines help address the challenges that arise from IT Service Management (ITSM) improvement initiatives. Course Outline : ITIL® Foundation Module1: Course Introduction Student and Instructor Introductions ITIL® Foundation Course Course Learning Objectives Course Agenda ITIL Qualification Scheme Exercise - The Arora Family Module2: Service Management as a Practice Best Practices in the Public Domain ITIL as a Good Practice Concept of Service Concept of Service Management Processes and Functions The RACI Model Roles and Responsibilities Exercise - The Lost Laundry ModuleSummary Test Questions for Service Management as a Practice Module3: Service Lifecycle The Service Lifecycle Basic Concepts of Service Strategy Basic Concepts of Service Design Basic Concepts of Service Transition Basic Concepts of Service Operation Basic Concepts of Continual Service Improvement Exercise - The New Swimming Pool ModuleSummary Module4: Service Strategy Basic Concepts of Service Strategy Principles and Models of Service Strategy Processes of Service Strategy Service Portfolio Management Financial Management for IT Services Business Relationship Management ModuleSummary Test Questions for Service Strategy Module5: Service Design Basic Concept of Service Design Principles and Models of Service Design Service Solutions for New or Changed Services Management Information Systems and Tools Technology Architectures and Management Architectures Processes Required Measurement Methods and Metrics Processes of Service Design Design Coordination Service Level Management Service Catalogue Management Availability Management Information Security Management Supplier Management Capacity Management IT Service Continuity Management Exercise - Crossword ModuleSummary Test Questions for Service Design Module6: Service Transition Change Management Service Asset and Configuration Management Release and Deployment Management Transition Planning and Support Knowledge Management Exercise - Crossword ModuleSummary Test Questions for Service Transition Module7: Service Operation Event Management Incident Management Request Fulfilment Problem Management Access Management Service Operations Functions The Service Desk Function The Technical Management Function The Application Management Function The IT Operation Management Function Exercise - Complaint Handling and Service Recovery ModuleSummary Test Questions for Service Operation Module8: Continual Service Improvement Basic Concepts of CSI Principles and Models of CSI CSI Process Exercise - Crossword ModuleSummary Test Questions for Continual Service Improvement Module9: Technology and Architecture Service Automation Competence and Skills for Service Management Competence and Skills Framework Training ModuleSummary Exam Preparation Guide Mock Exam ITIL® Practitioner Module1: Course Introduction Course Learning Objectives Course Agenda ModuleLearning Objectives Topics Covered in This Module Scenario-based Learning CSI Approach Guiding Principles Course Structure Certification Get to Know Each Other Module2: THE JOURNEY Intent and Context References Relevant Glossary Terms ModuleLearning Objectives A Message from the CEO Current Challenges The CSI Approach: What is the vision? Where are we now? What is the vision? Where are we now? The Assignment Sources and Inputs Decision Time! Debrief Template: Elevator Pitch Template: SWOT Analysis Template: Stakeholder Analysis Worksheet Template: Orientation Worksheet Template: CSI Register Module3: ORGANIZATIONAL CHANGE Management (OCM) Intent and Context References Relevant Glossary Terms ModuleLearning Objectives Topics Covered in This Module Purpose and Approaches Essentials for Successful Improvement Implementing a Successful Change Continual Improvement of OCM Module4: THE DESIRE Intent and Context References Relevant Glossary Terms ModuleLearning Objectives The CSI Approach: Where do we want to be? Where do we want to be? Vision to Measurement Trail Our Goals and Value Never Lose the Big Picture! Company Requirements The Assignment Sources and Inputs Presenting the Power of the Story Debrief Template: Presentation Worksheet Template: Stakeholder Worksheet EJ Airways CSI Register Module5: COMMUNICATIONS Intent and Context References Relevant Glossary Terms ModuleLearning Objectives Topics Covered in This Module Good Communication Communication Principles Communication Techniques Types of Communication Module6: THE ROADMAP Intent and Context References Relevant Glossary Terms ModuleLearning Objectives The CSI Approach: How do we get there? How do we get there? Refresher: Five Major Aspects of Service Design Refresher: Balanced Scorecard Mixing Frameworks and Methods A Message from Lynda, Head of PR The Assignment Sources and Inputs Getting into Character: You are EJ Airways! A Message from the CEO Meeting Time Debrief Template: Implementation Plan (including RACI and Workshop Checklist) Template: Meeting Notes Template: Balanced Scorecard Module7: METRICS and MEASUREMENTS Intent and Context References Relevant Glossary Terms ModuleLearning Objectives Topics Covered in This Module Metrics and Measurements in CSI Cascades and Hierarchies Metrics Categories Assesments Reporting Module8: CHECK, CONTROL, and REDIRECT Intent and Context References Relevant Glossary Terms ModuleLearning Objectives The CSI Approach: Did we get there? Did we get there? Refresher: DIKW Model Benefits Realization Progress Iteratively The Assignment Sources and Inputs Analysis Time Stop Your Work Discussion Time Debrief Template: Communications Campaign Checklist Template: Report Worksheet CSI Register Template: Benefits Realization Review Email: Automated Baggage Drop Email: Baggage Handling System Email: Internet on Board Memo: Culture Impacts Module9: STAY TUNED Intent and Context References Relevant Glossary Terms ModuleLearning Objectives The CSI Approach: How do we keep the momentum going? How do we keep the momentum going? Resistance Management Plan Reinforcement with Balanced Diversity The Assignment Sources and Inputs CEO’s State of Mind Debate Time Debrief Template: Resistance Management Plan Module10: GUIDING Principles Intent and Context References Relevant Glossary Terms ModuleLearning Objectives Topics Covered in This Module The Guiding Principles Applying the Guiding Principles Module11: EXAM PREPARATION GUIDE Target Audience : IT Management IT Support Staff IT Consultants Business Managers Business Process Owners IT Developers Service Providers System Integrators Learning Objectives : ITIL�� Foundation Identify the key Principles and concepts of IT Service Management. Identify the benefits of implementing ITIL in an organization. Identify the Service Management Processes and how they map to the Service Lifecycle. Identify the basic concepts and Definitions related to the Service Lifecycle. Identify the activities and roles involved with the Service Lifecycle. Identify the relationship of each component of the Service Lifecycle and how they map to other components. Identify the factors that affect the effectiveness of the Service Lifecycle. ITIL�� Practitioner Understand the ITSM concepts that are important drivers of Continual Service Improvement (CSI). Able to apply the ITSM guidance Principles in a real-world context. Able to apply the CSI approach to manage improvements in a given organizational context. Connect and align ITIL with other frameworks, good Practices, and methodologies, such as Lean, DevOps, Agile, and SIAM. Able to use metrics and measurements to enable continual improvement. Understand how to communicate effectively to enable CSI. Able to apply organizational change Management to support continual improvement. Course Agenda : Day 1 Introduction Service Management as a Practice Service Life cycle Service Strategy Service Design Day 2 Service Design Service Transition Service Operation Day 3 Continual Service Improvement Technology and Architecture Exam Preparation Guide Course Evaluation Exam (optional) Day 4 Course Introduction The Journey Organizational Change Management (OCM) (Lecture) The Desire Communications (Lecture) Day 5 The Road map Metrics and Measurements (Lecture) Check, Control, and Redirect Day 6 Stay Tuned Guiding Principles (Lecture) Exam Preparation Guide and Mock Exam I

      Categories: Business & Networking

      Event details may change at any time, always check with the event organizer when planning to attend this event or purchase tickets.